Refunds and Returns

RETURNS

• Returns: Drop off your package at any DPD/GLS/DHL package point.
• Cost: SINERA covers all return costs.
• Time Frame: You have 14 days from the delivery date to return your item.
• Condition: Items must be in their original condition.
• Limit: One free return per order.

For any questions, please contact our customer service on our contact page or email us at returns@sinera.com

REFUNDS

• Eligibility: Items must be returned within 14 days of delivery, in original condition.
• Processing: Refunds are processed within 7 business days after we receive your return.
• Method: Refunds will be issued to the original payment method.
• Shipping Costs: Shipping costs are non-refundable.

For any questions, please contact our customer service on our contact page or email us at orders@sinera.com